Contact Support – Crafty Covens

Need Help? We’re Here for You!

At Crafty Covens, we strive to make your experience as seamless as possible. If you have any questions, issues, or need assistance, our support team is here to help.

How to Contact Us

Choose the most relevant contact method based on your issue:

1. General Inquiries

For general questions about Crafty Covens, marketplace policies, or account assistance, email us at:
📧 support@craftycovens.com

2. Order Issues & Vendor Communication

If you have an issue with an order, such as delays, incorrect items, or damaged products:

  • First, contact the vendor directly via their shop page.
  • If the vendor does not respond within 5 business days, you may report the issue to us at orders@craftycovens.com.

3. Reporting a Vendor or Policy Violation

If a vendor fails to fulfill an order, violates marketplace policies, or engages in fraudulent behavior, email us at:
📧 report@craftycovens.com

4. Technical Support & Website Issues

If you encounter website errors, login issues, or broken features, contact technical support at:
🛠️ tech@craftycovens.com

5. Refund & Dispute Assistance

Refunds are handled directly by vendors. If you are unable to resolve a refund issue:

6. Vendor Support & Selling Assistance

For questions about setting up your shop, listing products, or vendor policies:

  • Check the Vendor Handbook for detailed guides.
  • Email vendor support at vendors@craftycovens.com for further help.
  • Vendors can also contact support directly from their Vendor Dashboard by clicking on the notification bell. This allows them to send messages to the Crafty Covens admin team.

7. Press & Business Inquiries

For media, partnership, or business inquiries, contact:
📢 press@craftycovens.com

Response Times

Our team typically responds to support requests within 48 hours (Monday–Friday). Please allow additional time for weekends and holidays.

If your request is urgent, please indicate so in the subject line of your email.

Before You Contact Us…

📖 Check the Help Center: Many common questions are answered in our FAQs and Vendor Handbook. Reviewing these resources may provide an instant answer to your issue.

🔍 Search the Marketplace: If you’re looking for order details, vendor policies, or tracking updates, check your account dashboard before reaching out.

Thank you for being a part of Crafty Covens! We appreciate your support and look forward to assisting you. ✨